From simple to complex situation

From initial consultation to ongoing support, more businesses and consumers choose Ontrack Data Recovery solutions and software in any data loss situation – from simple to the most complex and catastrophic.


Step 1: Free phone consultation

During your first phone consultation, Ontrack initiates the process by assessing your data loss situation to determine the best and most cost-effective data recovery solution. We provide an overview of the data recovery process including service-level options, and review pricing options including a fixed, nominal evaluation fee and a price range for data recovery services.

Step 2: Evaluation

Ontrack provides you with comprehensive evaluation results before you decide to proceed with your data recovery. This transparent process enables you to make an informed decision and includes:

  • Use Ontrack Online to track progress, status and ongoing details of your data recovery
  • Analyzing media and damage to determine the condition of data
  • Providing a guaranteed fixed price for data recovery service along with a recovery service authorization form

Step 3: Data recovery service

Following the initial consultation and evaluation, Ontrack identifies the specific data recovery software, file recovery software, and/or RAID data recovery software required to meet your needs. Upon receipt of the signed Data Recovery Service Authorization Form, engineers perform repairs and recover data using over 120 proprietary tools.

Step 4: Project completion

Once the recovery is complete, Ontrack provides the following:

  • Delivery of recovered data on your media of choice (hard drive or DVD)
  • The timely return of recovered data based on the selected method and service level
  • Simple instructions on how to access and reinstall recovered data
  • World-class customer service and technical support staff available for assistance

Start recovering your data!

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

Call +65 6296 5131 Request free online quote

DIY data recovery

If your storage device is working properly and without signs of physical damage, do-it-yourself data recovery is an option. Formatted drive? Deleted files? Software failure? Try our 'best in class' data recovery software.

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